Dillon Rogers frequently asked questions (faq's):
Click here for our complete list of sales policies |
With so many companies out there,
why should I buy a Dillon Rogers product?
We
are proud to offer a quality, handcrafted, American made product at an
affordable price. Dillon Rogers products have set a fashion standard since
2000. We were the 1st to create many of our products categories and many
have copied us so beware of cheap imitations! We
have a huge repeat customer base, we believe that this level of customer
loyalty is earned by offering
quality products which are backed up with excellent customer service and
a 100% satisfaction guarantee return policy. Customers don't come back unless
you are doing something right! See
what they are saying here: |
Can I return a product if I don't like it?
Yes, if for any reason, you are not 100% satisfied with your purchase, all products,
except for personalized products, ( a personalized product is a product with a name,
more than one initial, a stamped disc necklace, personalize message bracelet or any
item which states "personalized")
may be returned for a full refund of the purchase price, less original shipping costs.
Products must be returned (post marked) within 60 days after receiving the goods and
show no signs of wear- it's really simple, if for ANY reason you are not happy with
your purchase, just send it back*
(*see
our policy page for details)
|
Can I return a personalized product?
Sorry no, we put a lot of work into our personalized products, they
are non-returnable and non-exchangeable. Please make sure that you personalization is
correct when ordering. ( a personalized product is a product with a name, more than
one initial, a personalize message or an item which states "personalized") |
What if I made a mistake on a personalized
product.
We do not take back personalized items but if you made a mistake, call us,
we may be able to correct the problem for free or at a discounted price. |
What if Dillon Rogers
made a mistake with my order?
If we made a mistake with your order, we will quickly correct the problem at our expense. |
How long will my order take:
We do not stock any of our items. All items are handcrafted to your specifications, this
takes a little time. Most orders ship out of our Los Angeles design studio within 1
- 3 business days from receiving your order but can take longer. The actual shipping
transit time can take up to 5 business days depending on your location and the shipping
method that you choose. If you need your order in a shorter time period, please contact
us, we can usually make it happen! |
What shipping method do you use?
We ship using UPS and USPS (The post office). UPS does cost a
bit more than the post office but their service is highly reliable and has excellent
tracking capabilities. The USPS (The post office) is reliable in their delivery
but tracking capabilities are limited. |
Do you mark-up your shipping costs or add
handling charges?
No, we do not add any mark-up to the actual shipping costs. The prices charged to your
order are the actual prices that are charged to us. We do not add any handling charges. |
Where are Dillon Rogers products made?
All of our products are proudly designed and handcrafted in the USA at our Los Angeles
design studio.
American Made all the way ! |
What are Dillon Rogers products made of?
We use only the highest quality leather and lead free metal components.
All precious and semi precious metal and stone products are guaranteed
to made of the stated material and purity level. |
Where are Dillon Rogers products
sold?
Dillon Rogers products can be found in fine
boutiques and department stores around the world. If you are interested in a
local retailer, please email us your zip code and we will look up the nearest's
store. If your local store is out of an item that you want, ask them to order
it. If your favorite store does not carry Dillon Rogers, let them know that
they should! |
Can I get my leather bracelet wet?
Like
any fine leather accessory, we do not recommend submerging any of our leather
products in water. Doing so may cause darkening of the leather and premature
aging. Treat our products with love and care any they will look beautiful for
many years to come. |
Do you do corporate sales?
Yes, we offer large quantities at discounted prices. |
Does Dillon Rogers ship internationally?
Our international customers can use our shipping partner "International Checkout" who
can accept international payments and ship our products directly to you. During the checkout
process, click on the "international orders" button and follow the instructions. |
In the rare event that a Dillon Rogers
product need
a replacement part like a bead, string, or a chain, can I purchase
these items?
Yes, we do offer replacement components for home repair
or we will repair it for you usually at little or no cost. Please
call us for details. |
Ok, I found Dillon Rogers.com on the
internet, but how can I be sure that that you are a trustworthy company, and
that my transaction will be secure and that
I will be happy with my purchase?
Dillon Rogers was established in 2000. We
can be found in hundreds of fine stores across the world. We serve thousands
of internet customers a year. Please read our
Customers
Comments. We follow all credit card security protocols.
If you still have any questions or concerns, please call us, we have a friendly
sales team that can answer all your questions. |
