| Dillon Rogers Polices |
100% satisfaction guarantee- we want you to
be happy with you purchase!
If for any reason, you are not 100% satisfied with your purchase, all products, except
for personalized products ( a personalized product is a product with a name, a personalize
message or a monogrammed item with more than 1 initial on it. ) may be exchanged
or returned for a full refund of the purchase price, less shipping costs. Returned items
must be in their original condition with no signs of wear. Returned items must be postmarked
within 30 days after the delivery of the goods. We will not give refunds after this
time period. To return an item, please see return procedures below or call us at 323-525-1964 |
Order lead time:
We do not stock any of our items. All items are handcrafted to your specifications, this
takes a little time. Most orders ship out of our Los Angeles design studio within
2 - 3 business days from receiving your order but orders can take up to 5 business
days plus the shipping
transit time. If you need your order in
a shorter time period, please contact us and let us know . We can usually accommodate
you needs. |
Personalized products:
Our personalized products are made to order and customized to your specifications. Please
be sure that you have given us accurate information when ordering. Our personalized
products are one of a kind creations and therefore, non-returnable, and non-exchangeable,
all personalized sales are final. If it is found that a production error has been made,
we will replace the item free of charge in a timely manner. If you would prefer to
order your personalized item over the phone, please contact us at 323-525-1964 M-F 10am
- 5pm PST |
Order Cancellations & changes:
If you would like to cancel of change your order, please contact us within
24 hours of placing your order. Cancellations or changes after this time
period are ok but may result in delays with orders or refunds. |
Shipping methods and charges:
We ship via UPS and USPS "Priority mail"
. UPS provides us with excellent service and the
ability to accurately track your package. USPS packages allow for delivery
conformation but have limited "in-transit" tracking capabilities. The prices
charged on our web site are actual prices charged to us without any markup.
We ship from Los Angeles California, 90036. We cannot ship to a P.O. box
address. UPS Ground, 3rd and 2nd day services are available. Choosing a
faster shipping service only shortens the actual transit
time and does not shorten production time which is usually
2 - 3 days but may take up to 7 business days. If you have special shipping
requirements, please contact us at: 323-525-1964 or info@dillonrogers.com |
International Orders and Shipping:
Dillon Rogers has a trusted partner "International Checkout", to fulfill
all orders for our international customers. Simply add the items you wish to purchase in our Shopping Cart and choose
the "International Checkout" option at the time of checkout (located on the bottom of the shopping cart page).
Your items will be transferred to International Checkout for processing. You may pay by International credit card,
Pay Pal or bank wire transfer. International Checkout will process your order, including billing, shipping and customer
service. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com.
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About our products:
All Dillon Rogers products are handcrafted by Americans in the U.S.A. at our Los Angeles design studio. Our products are made from the finest materials. Most of our leathers are very flexible and soft to the touch.
Some of our leather products are manufactured to have a distressed, vintage look and feel. Variation in texture and
color are normal for these types of leathers and add to their attractiveness. As with any quality leather product,
exposure to water or harsh conditions can cause discoloration. Please treat your Dillon Rogers products with love and care and they will last for many years! |
Warranty information:
All Dillon Rogers products, including personalized items, come with a 90 day
limited warranty. If a manufacturing defect is found within 90 days after
receipt of your goods, at our discretion, we will repair or replace your
item free of charge. Out of warranty items can usually be repaired at little
or no cost. To return an item, please see return procedures below. Our
products are made from fine quality leather and should be treated as so.
Exposure to water, chemicals or extreme conditions may darken, discolor
or cause some leathers to run. We will not warrantee these types of damages. |
Return procedures:
To return an item, you must first obtain a return authorization number (RA#)
from Dillon Rogers. Please contact us at 323-525-1964 or info@dillonrogers.com For
refunds, returned items must be postmarked within 30 days after the delivery
of the goods. Returned items must be in their original condition with
no signs of wear.
Items should be returned in their
original or similar packaging. Do not send items in small letter envelopes,
the post office machinery cannot process these items and they will remove
and discard their contents. We recommend that your insure your returns. We
are not responsible for returned shipments that are lost, stolen or damaged.
Make sure that you write your RA# on the outside
of the package and included a note with your name, address, daytime phone
number and a brief description regarding the return. Refunds will be credited to the
credit card account used for the purchase. For security purposes, we do not retain credit
card information, it may be necessary for us to contact you for credit card refunds. |
Privacy policy:
Your personal information collected during the check out process
is only used for processing your order will never be shared.
You have the option to sign up for our mailing list. This allows us to send
you news of our latest products and discounts codes. You may discontinue
this service at any time by following the un-subscribe information on our
web site or the link in your email, or by contacting us. Your personal information
is always kept confidential. Dillon Rogers will never share customer information
with any outside agency for any reason. |
Availability and pricing:
In the event that a product is listed at an incorrect price due to a typographical
or programming error, Dillon Rogers will have the right to refuse, cancel
or re-price product or order. The purchaser would be informed by email
or phone if this occurred. Dillon Rogers has the right to limit the number
of items purchased through our web site. Dillon Rogers has the right to
refuse or cancel any order whether or not the order has been processed
and your credit card charged. In the event that an ordered product becomes
unavailable, Dillon Rogers has the right to cancel the order or item within
the order that is not available. If your credit card has already been charged
for the purchase and your order, or an item in your order is canceled,
Dillon Rogers will issue the appropriate credit to your credit card account.
If any of the above events occur, every effort will be made to notify the
purchaser in a timely manner. |
Cookies:
Our shopping cart system uses what are called "cookies".
This is a small file that is placed in your "cookie" folder on your
computer. This file keeps track of the contents of your shopping cart when
placing an order with us. This file does not send us ANY information about
you or your computer. If your are using any "cookie" or pop-up
control software or have your browser set to a high security level, you
may have to temporally disable these features for use with our web site.
After the check out process the "cookie" file is automatically removed from
your computer. |
Credit Card Security:
Our web site uses a secure server. Credit card information is only transmitted in a secure encrypted format and
is never sent via email. To ensure maximum security, we do not store credit card information. We follow all federal and local rules of PCI compliance. |
Payment types / Taxes:
We accept most major credit cards and debit cards.
Checks and COD’s are not accepted.
California residents and orders shipped within California are subject to Los Angeles city sales tax of 9.75% . |
Wholesale accounts:
Dillon Rogers primary business is wholesale. We sell to better quality specialty
boutiques and department store around the world. If you would like to carry
the Dillon Rogers line, please apply
for a wholesale account of contact us directly. |
Copyright and Trademark Notice
All materials appearing
on this site, including the text, site design, logos, graphics, icons,
and images, as well as the selection, assembly and arrangement thereof,
are the sole property of Dillon Rogers inc. 2001 -2010 ALL
RIGHTS RESERVED. You may use the content of this site only for the
purpose of shopping on this site or placing an order on this site and
for no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in
any form or by any means without prior written permission. All rights
not expressly granted herein are reserved. Any unauthorized use of the
materials appearing on this site may violate copyright, trademark and
other applicable laws and could result in criminal or civil penalties. All
content, designs and images are protected by U.S. and international copyright
laws. Dillon Rogers is a registered trademark in the USA and internationally. |
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All of our products are designed and
handcrafted in our Los Angeles design studio.
American Made!
Dillon Rogers
Dillon Rogers 165 S. Fairfax ave. Los Angeles CA 90036
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